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FAQ

Home » FAQ

Frequently asked questions

Where does Aries Queensland travel to?Expand

Usually Brisbane, Sunshine Coast, Gold Coast and Northern New South Wales. If you need services to other locations please contact us to discuss your requirements.

What penalties are involved if I cancel my booking?Expand

Cancellations are penalty-free, providing you give us more than two days notice. We provide an 80% refund if you advise cancellation two days before and a 50% refund for 24 hours notice. Sorry, but we can not give refunds for cancellations without warning on the booked day of travel

Do you supply infant and booster seats?Expand

Yes we do. Please discuss this at the time of booking.

Do the vehicles have air-conditioning?Expand

Yes. All of our luxurious vehicles have air-conditioning for extra comfort.

Do the vehicles have seat belts?Expand

Yes. Safety is one of our top priorities.

How do we locate lost property?Expand

You or your clients have only to call our office if any items have been left on our coaches. Please note, however, that Aries Queensland can not take any responsibility for lost property and it is up to individuals to ensure all items are removed upon departure.

Can I hire a vehicle and supply my own driver?Expand

No. Aries Queensland only hires out chartered vehicles.

Do I need to be at my pickup location at a certain time?Expand

We recommend being at your pick up location at least 15 minutes prior to departure time. This gives adequate time for arranging luggage and seating passengers.

Upon Arrival, Where do we meet you at the airport?Expand
  • Gold Coast Airport – nominated luggage carousel
  • Brisbane Domestic Airport – nominated luggage carousel
  • Brisbane International Airport – in Arrivals Lounge just after leaving customs.

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07 5594 9193

26 Manufacturer Drive, Molendinar,
Queensland 4214, AUSTRALIA

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